Need help with the Welivin app? Contact us for account issues,
bookings, technical problems, or privacy requests.
If you need help with the Welivin app, email our support team. Please include your registered email address and a short description of the issue so we can assist you faster.
App support for Welivin users · Berlin, Germany
For the fastest response, email support@welivin.app with the subject line "Welivin App Support – [Your Issue]".
Our support team can assist with questions related to:
Open the Welivin app, tap Forgot password on the login screen, and follow the email instructions to reset your password. If you do not receive the email, check your spam folder or contact support@welivin.app.
Open your booking in the app and use the cancel or reschedule options provided. If you need help, email support with your booking details and preferred change.
Browsing and discovering local services is free. Some bookings or premium features may include fees depending on the provider or selected service.
Update Welivin to the latest version from the App Store, restart your device, and try again. If the issue continues, email us with your device model, iOS version, and a short description of what happened.
Email support@welivin.app with the provider or listing name and a description of the problem. We will review and take appropriate action.
You may request deletion of your Welivin account and associated personal data at any time.
Account deletion is permanent. Some information may be retained where required by law (for example, for legal, tax, or security obligations), as described in our Privacy Policy.
For full details on how Welivin collects, uses, and protects personal data, please read our Privacy Policy.
Privacy Policy: View Welivin Privacy Policy · https://www.welivin.app/privacy
Welivin is developed and operated by Haari UG (haftungsbeschränkt), based in Berlin, Germany.